Your Next Virtual Assistant
is Already Proven.
15+ years in corporate leadership, customer service, and administration. I handle your calendar, inbox, data, and clients — so you can focus on what actually moves the needle.
What I Do
Services Built on Real Experience.
Every service I offer is backed by years of actually doing it — not just learning about it. No onboarding curve, just results.
Calendar & Schedule Management
Coordinate meetings, appointments, and deadlines across time zones. No double-bookings, no missed calls — ever.
Email Handling & Correspondence
Manage your inbox, draft professional replies, filter priorities, and ensure nothing important slips through.
Data Entry & Record Keeping
Accurate, organized data entry with consistent formatting. Spreadsheets, CRMs, reports — handled with precision.
Social Media Support
Schedule posts, respond to messages, and keep your Facebook presence consistent and professional.
Customer Service & Client Communication
Handle inquiries, resolve concerns, and represent your brand with the professionalism built over 15 years at WIPRO.
Document Preparation & Organization
Create, format, and organize reports, presentations, and documents using Word, Excel, and Google Workspace.
Career Timeline
15 Years of Doing the Work.
From accounting to BPO leadership — every role sharpened the skills I now bring to your business as a VA.
WIPRO PHILS INC.
Feb 2025 – May 2026
Food Industry
Team Lead – Retail Account
Cebu
- Oversaw day-to-day team operations, handling both client-facing and internal administrative tasks
- Managed escalations, audits, and calibrations with leaders to uphold service excellence
SME / Customer Advocate / L2 Support / Team POC
Cebu
- Assisted US customers with retail and online purchases, resolving complex order concerns
- Served as SME, monitoring team performance and providing administrative assistance to supervisors
WIPRO PHILS INC.
Oct 2019 – Feb 2025
Consumer Electronics
WIPRO PHILS INC.
Aug 2017 – Oct 2019
Travel & Retail
Customer Service Representative
Cebu
- Assisted US customers with flight bookings, schedule changes, and cancellations
- Supported retail and online customers with payments, orders, and product concerns
Customer Service Representative – Technical Support
Cebu
- Provided technical troubleshooting for computers, internet connectivity, and cable/TV issues for US customers
SYKES ASIA INC.
May 2015 – Aug 2017
ISP / Internet
QUALFON CEBU PHILS INC.
May 2013 – Mar 2015
Telecommunications
Customer Service Representative – Technical Support
Cebu
- Assisted US customers with handset troubleshooting, coverage issues, and manufacturer concerns
- Guided new users through device setup and usage
Accounting Staff / Station Supervisor
Mandaue City
- Prepared daily, weekly, and monthly financial reports
- Supervised station attendants and handled staff scheduling and operational systems
Rephil Station Inc.
Mar 2012 – Feb 2013
Petroleum
Central Lumber Corporation
Jun 2011 – Feb 2012
Construction Materials
Accounting Staff / Salesclerk
Cebu City
- Managed accounts receivable and agent incentive computations
- Prepared invoices and processed clients' orders
15+
Years of Professional Experience
Across BPO, Accounting, and Team Leadership
Tools & Strengths
Science Meets Reliable Execution.
Platforms & Tools
Microsoft Word
Office Suite
Microsoft Excel
Office Suite
PowerPoint
Office Suite
Google Docs
Google Workspace
Google Sheets
Google Workspace
Google Drive
Google Workspace
Monday.com
Project Management
Trello
Project Management
Facebook & Messenger
Social Media
Personal Strengths
Strong Attention to Detail
Nothing escapes review — every document, data entry, and message is checked twice.
Excellent Communication Skills
Clear, professional written and verbal communication honed across 15 years of client-facing roles.
Adaptability & Quick Learning
Moved seamlessly from accounting to telco to travel to consumer electronics — new tools are not a barrier.
Reliable & Trustworthy
Trusted with escalations, audits, and managerial duties at WIPRO — your business is in safe hands.
Independent & Collaborative
Equally effective working solo on tasks or coordinating as part of a distributed remote team.
Get In Touch
Ready to Work Together?
Send me a message and I'll respond within 24 hours. Let's talk about how I can support your business.
Professional Summary
Dedicated and versatile professional with over 15 years of experience in customer service, accounting, and team leadership across diverse industries. Proven ability to resolve complex client concerns, streamline administrative processes, and lead teams toward achieving performance goals.
15+
Years Exp.
7
Roles Held
3
Companies